FAQ

FAQ:

CAN I CANCEL MY ORDER?

Answer: Once payment is made, no cancellation on the order. 

CAN I MAKE CHANGES TO AN ORDER?

Answer: Once an order is placed we are no longer able to make any changes to the order. 

HOW LONG DOES MY ORDER TAKE TO PROCESS?

Answer: Upon receiving your order confirmation email notification, your order can take between 1-2 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 3 – 4 business days due to an influx of orders.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Answer: Shipping times are dependent on your selected shipping method and delivery location. Please allow 1 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.

WHAT IS THE RETURN AND EXCHANGE POLICY?

Answer: Once payment is made, it is not refundable. All products sold are not returnable.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Answer: Lash Bar accepts FPX bank transfer, Visa, MasterCard. All transactions will be processed in MYR.

WHY WAS I CHARGED CUSTOMS?

Answer: Any orders outside of the Malaysia (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Lash Bar does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.